What techniques does James Hicks recommend for mortgage lending in a pandemic?

Based on the available content, it seems that James Hicks had a discussion with Chris Harris, a mortgage lender, about the changes in the industry due to the COVID pandemic. They discussed tips and tools that potential buyers can leverage in the real estate market. However, the specific techniques recommended by James Hicks aren't mentioned in the retrieved content.

Would you like to know more about general strategies for mortgage lending during a pandemic, or are you interested in specific advice from James Hicks?